Week 1 EOC: Great customer service

  Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees who can adjust themselves to the personality of the guest. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization, or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization’s ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization. Customer service is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintence, upgrading, and disposal of a product. A customer is the recipient of a good or a service, or a product, or an idea. Obtained from a seller or vendor. A client is someone who is inclined to do business, whereas a purchaser procures goods or service on occasion but a customer customarily or habitually engages transactions. A customer may or may not be a consumer, but the two notions are distinct, even though the terms are commonly confused. A customer should feel welcomed and honored when he or she is approaching a store or a big industrial company. I used to work in sales at a clothing company and the first thing they would always tell us is greet the first customer you see come into the store so they could buy the merchandize.